Frequently Asked Questions
How can I contact MTBSPAIN?
- By email: [email protected]
- Contact form
- Phone and WhatsApp: +34 626196482
- Facebook: https://www.facebook.com/mtbspain
- Instagram: @mtbspain.es, @mtbspaintravel
How can I book a trip?
Get in touch with us through the channels mentioned above or through each trip’s booking forms.
What are the cancellation and change policies?
The cancellation policies described below take into account the costs that MTBSPAIN incurs long before the trip begins.
Deposits or full payments are fully refundable if you cancel up to 65 days before departure. If a trip is cancelled before departure due to COVID-related restrictions, the amount paid as a deposit or full payment will be refunded.
| CANCELLATION AND CHANGE POLICIES FOR MAJOR TRIPS | |||
| Days before | 61+ days | 60 – 31 days | 30 – 0 days |
| Cancellation cost (per person) |
No cost | 50% of trip price | 100% of trip price |
|
Date change cost (per person)
|
No cost | 20% of trip price |
No change allowed
|
| Travel credits | 80% | No credit | |
| POLÍTICAS DE AND CHANGE POLICIES FOR WEEKEND TRIPS | |||
| Days before | 15+ days | 15 – 7 days | 7 – 0 days |
| Cancellation cost (per person) |
No cost | 50% of trip price | 100% of trip price |
|
Date change cost (por persona)
|
No cost | 20% of trip price | No change allowed |
Travel credits
All travel credits are non-transferable and non-refundable. Travel credits cannot be used to pay a deposit. Travel credits must be used within one calendar year from the original departure date or they will be forfeited. Once a travel credit has been applied to a trip, it is considered non-refundable.
MTBSPAIN Cancellations
MTBSPAIN reserves the right to cancel, modify, or delay the trip at any time and for any reason. If MTBSPAIN cancels the trip, travelers will receive a refund of the amount paid.
MTBSPAIN is not responsible for any personal expenses incurred due to trip changes or cancellations, such as flight tickets. We strongly recommend that you confirm your trip with MTBSPAIN before making any bookings related to the trip.
Is the trip guaranteed to run?
MTBSPAIN reserves the right to make changes to the date, route, activity, and hotel on any tour. This includes itinerary details as they appear on mtbspaintravel.com. Every effort is made to keep changes to a minimum.
What happens if a trip is cancelled due to the Covid-19 crisis?
Refund of 100% of the amount paid.
Can I travel alone?
Of course.
Is travel assistance insurance included in the price?
Always.
Do I need a high level of fitness to go on a trip?
It depends on the trip you want to do. Contact us and we’ll give you the details.
Do I need to be an expert cyclist?
No, but you should be able to ride a bike comfortably.
What type of bike should I bring for my trip?
Contact us and we’ll advise you based on the type of trip.
What happens if my bike breaks down during the trip?
MTBSPAIN will help you with the repair. We always have a mechanic available.
Can I bring my children?
Of course.
Is there a recommended minimum and maximum age for the trips?
Contact us and we’ll advise you based on the type of trip.
How many people are in the groups?
Groups are a minimum of 4 people and a maximum of 8 people.
Are airport/hotel transfers included?
On the major tours they are included upon request.
Do I need to bring any specific equipment for the activities?
For each trip, we will recommend the gear/equipment you need to bring. The usual basics are:
- Sports shoes: 2 pairs
- Sports t-shirts
- Cycling shorts (padded)
- Cycling gloves
- Sports sunglasses
- Sunscreen
- Helmet (Essential)
- Body/leg protection, for enduro tours
- Face masks (COVID protocol)
What is the maximum amount of luggage I can bring?
One large piece of luggage and one small backpack/bag are allowed.
Are food and drinks included during the routes?
At the refreshment stops, we will have water and fruit available. No additional drinks or food are included during the routes.